FAQs
Frequently Asked Questions
Quick answers. Can't see yours? Just give us a call.
Booking & prices
How do I get a quote?
Fill in our quote form, WhatsApp us or call 0333 054 1009. For bigger homes or businesses we may pop round first, for free.
How are prices worked out?
Regular home cleans are usually hourly. Deep cleans, end of tenancy and after builders cleans are a fixed price. Commercial cleaning is a fixed monthly fee.
How do I pay?
By bank transfer, and regular customers can pay by standing order or direct debit.
How much notice do you need?
The earlier the better, but we can often fit in short-notice one-off cleans. Just ask.
Your cleaner
Are your cleaners vetted and insured?
Yes. Every cleaner is vetted and trained, and all our work is covered by public liability insurance.
Will I get the same cleaner each time?
For regular cleans, yes, wherever possible. If they're away, we'll arrange cover and let you know.
Do I need to be home?
No. Many customers leave a key or key-safe code. We'll agree access with you before your first clean.
Do you bring products and equipment?
Yes. We're also happy to use your own, or eco-friendly products on request.
What is a signature scent?
For regular home cleans, you choose Lavender, Citrus, Floral or Fresh Forest, all made with organic essential oils, and we use it every visit. Fragrance-free is available too.
Do you clean homes with pets?
Of course. Just let us know when you book.
Changes & guarantees
What if I'm not happy with the clean?
Tell us within 24 hours and we'll come back and put it right, free. For end of tenancy cleans, it's 48 hours.
Can I cancel or reschedule?
Yes, with at least 48 hours' notice. Late cancellations may be charged.
Is there a contract?
Not for home cleaning. Commercial contracts have a short notice period, agreed up front.
Get your free cleaning quote
Friendly local cleaners for your home or business. No obligation.